Abstract
This Bachelor’s thesis engages the topic of business processes, their performance, business process modeling using BPMN, and economic analysis of a change to a business process. Its objective is to describe, analyze, model, and propose a change to a business process.
In the practical part, the thesis focuses on an employee attendance monitoring process in the company Vivacomex. The company’s process is modeled, analyzed and a change to the process is proposed. The subsequent analysis of the change to the process found a positive impact on the process’s performance. Finally, an economic analysis using Net Present Value found the change had an economic benefit for the company.
ANALYSIS AND PROPOSAL OF PROCESS OPTIMIZATION OF EMPLOYEE ATTENDNANCE MONITORING
Methods
The original process was modeled using BPMN. An analysis was then performed that found low efficacy of the process, long cycle time and outputs vulnerable to errors.
A change to the process was proposed. Firstly, the manager of the process was changed to the payroll accountant who is also the customer of the process.
Secondly, clocking-in devices were introduced to the process to automate the most time-consuming tasks and decrease error rate of the process.
A model of the new changed process was developed, and differences were highlighted.
Benefits to the process performance were specified. An NPV analysis was performed to assess the economic benefits of the change.
Results
This proposed change to the process decreases the cycle time, increases the quality of the outputs by reducing the likelihood of errors.
An economic analysis of the proposed change using NPV found that the process is financially viable in 2 years.
